Updating items in basket
Delivery & Returns
Delivery and returns couldn't be easier
Click a topic for more information, if you cant find your answer click here to contact us.
CHANGE OF HEART?
Please follow the instructions on the return form included in your package (Download Returns Form) and return your items within 14 days of receipt to the address below.
We want you to be completely satisfied with your purchase. If you are not, you can return any part of your purchase within 14 days of receipt for an exchange, refund or merchandise credit for the purchase price. All we ask is that you return merchandise unused and in its original packaging with proof of purchase.. Items that do not meet these criteria or are non-returnable, will not be accepted. If the product meets our return policy and isn’t a change of mind we will credit the postage.
We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.
This policy applies to all national and international orders.
You must contact email@example.com explaining why you want to return the product along with your receipt or order number and we will let you know how to proceed.
If you believe your item is faulty, you must contact firstname.lastname@example.org explaining the fault. Once the item is received we will assess the fault. We will deem the item faulty at our discretion. We have a 90 day return policy for any faulty items. If the item has been misused, or the care instructions have not been followed you will not be eligible to claim the item as faulty.
If your item is indeed faulty, we can only offer you a refund or store credit. If the product meets our return policy and isn’t a change of mind we will credit the postage.