Shipping & returns
We’ve stripped back the nonsense and made this as easy as possible. If there's anything you're unclear on though, please get in touch.
As soon as you place your order, you’ll receive an email confirmation and order number. If you’ve got an account with us, you’ll be able to view the status of your order there. Simply log in and click on 'Order history'. We’ll share the most up to date info we have with you there.
We’ll send you an email when your order is dispatched (now’s time to keep an excited look out for the postman). There’ll be a tracking number on this email if applicable. You can find out where your parcel is using this tracking number on the mail provider website – most likely Australia Post. If you’re overseas, we’ll of course make sure you have the appropriate tracking details for your international courier instead.
Everything we make is crafted with meticulous care, and our orders are no different. We protectively package our products and place each one by hand into our Abode boxes. This keeps everything safe and dry until it gets to you. We track almost every parcel with Australia Post until it reaches you. There’s also the option to add Australia Post insurance on at the checkout for extra peace of mind.
We’ve found Australia Post have a thoroughly reliable mail service and offer the most affordable rates. We can however also organise orders by courier if your chosen piece is in stock and you place an order over the phone. We send every international order by Australia International Post. This can take up to three weeks for delivery to remote countries.
If you’ve got any questions about delivery, or any special shipping requirements, we’re here to help. Get in touch and leave it with us.
All of our website prices include GST. If you’re shipping internationally though, we’ll remove GST from your order.
Please note we don’t take any responsibility for extra charges, taxes or duties of items that are imported overseas. From our end, we send each order with the correct invoices and documents. Orders over $1000AUD are often charged import tax but please do check with your local import laws first before you place your order.
Change of heart?
Please follow the instructions on the return form included in your package (Download Returns Form) and return your items within 14 days of receipt to the address below.
We want you to be completely satisfied with your purchase. If you are not, you can return any part of your purchase within 14 days of receipt for an exchange, refund or merchandise credit for the purchase price. All we ask is that you return merchandise unused and in its original packaging with proof of purchase.. Items that do not meet these criteria or are non-returnable, will not be accepted. If the product meets our return policy and isn’t a change of mind we will credit the postage.
We are not responsible for the loss or delay of packages being returned and suggest using a shipping service that provides a tracking number and insurance.
This policy applies to all national and international orders.
You must contact us explaining why you want to return the product along with your receipt or order number and we will let you know how to proceed.
If you believe your item is faulty, you must contact us explaining the fault. Once the item is received we will assess the fault. We will deem the item faulty at our discretion. We have a 90 day return policy for any faulty items. If the item has been misused, or the care instructions have not been followed you will not be eligible to claim the item as faulty.
If your item is indeed faulty, we can only offer you a refund or store credit. If the product meets our return policy and isn’t a change of mind we will credit the postage.
When you’re happy, we’re happy. But if you’re not, we offer returns on any part of your order within 14 days of receipt for an exchange, refund or Abode credit for the purchase price. All we ask is you return your piece unused and in original packaging with proof of purchase. We’re unfortunately unable to return pillows and quilts due to health regulations.
We always recommend making a bit of time to read the care instructions on your items before washing. We can’t accept exchanges or refunds if the item has been damaged in the wash, washed the wrong way or doesn’t meet our other returns criteria.
Please arrange postage and payment for returns yourself unless the goods are faulty. If your goods don’t meet our high product standards, we’ll credit your return postage. We’re always happy to help if you have any questions or concerns – just click here to get in touch.